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over 1000 5-star reviews ⭐️⭐️⭐️⭐️⭐️
Quick delivery & easy returns we are UK based 🇬🇧
  • over 1000 5-star reviews ⭐️⭐️⭐️⭐️⭐️
  • Quick delivery & easy returns we are UK based 🇬🇧

Shipping Information

We are based in the UK and ship our products to the UK, Europe, USA, Australia, Canada & New Zealand*

 We aim to ship your order as quickly as possible. Orders are usually dispatched within 1-2 working days of receiving payment.

Orders placed after 2pm Friday will be posted Monday morning (excluding Bank Holidays).

 

What are your shipping services and time frames?

 

 UK Service Europe Service Rest of the World Service

Royal Mail Standard (3-5 business days)

Royal Mail Express (2-3 business days)

Parcelforce Express (1-2 business days)

Royal Mail Tracked (10-20 business days)

Royal Mail Tracked (15-25 business days)

 

How much will shipping cost?

 

 UK Shipping

Royal Mail Standard Delivery £3.99: Orders are sent via Royal Mail's 48 Service. Please allow 3-5 business days for delivery from when the order is dispatched. 

 

Royal Mail Express Delivery £5.99: Orders are sent via Royal Mail's 24 Service. Please allow 2-3 business days for delivery from when the order is dispatched.

 

Parcelforce Express Delivery £9.99: Orders are sent via Parcelforce's Express service. Please allow 1-2 business days for delivery from when the order is dispatched. Parcelforce deliveries take place from 7am to 5.30pm, Monday to Friday.

 

International Shipping 

Costs may vary depending on location and parcel weight with rates starting from £6.99.

Customs & Duties Charges

Due to Brexit unfortunately all international deliveries may be subject to custom and duties charges upon delivery. These charges are not included in the total cost of your order, nor will they be covered or reimbursed by The Beach Boutique. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order. We are not responsible for any shipping delays caused by customs. 

If the custom charges are refused by the customer and the parcel is returned to us the sender only the order value (excluding postage) will be refunded.

A refund will only be processed once the parcel is received back to us, the sender.

 

Where is my order?

If you have not received your order within the time frame provided please get in contact, a member of our Customer Service team will be happy to help. 

Email: shop@orcasurf.co.uk

 

Or if you have any other problems or questions please do not hesitate to contact us

 

 

My Shipping Address is Wrong!

If a package is returned to The Beach Boutique due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for the re-delivery charge. The Beach Boutique is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by the customer.

 

 

 

*We are only able to deliver Indo Boards to a UK address.